Update ticket

This is the form for updating the ticket's information, after pressing on the update button from the previous page, this page will appear giving the user the possibility of updating some of the ticket's information.

This page form will contain the same information from the add form, but there are some data cannot be updated.

The update form will contain the followings:

1. Ticket number field: the ticket number is a sequential number and its auto filled for the tickets.
2. Customer name drop down menu: this menu contains the name of the contracted customer chosen before by the admin, and it will be read only field.
3. Operator name field: this field is where the user enters the operator name, which is a resource for knowing the issued sub product, in case the sub product was not known by the caller.u00a0
4. Fault note field: in this field the admin should enter a brief note about the fault.u00a0
5. Device reference number drop down menu: this menu contains the reference numbers of the customer's device which were chosen before in the sub product file, by choosing the reference number the system will auto fill the serial number, area, zone, sub area, and the sub-product name.
6. Sub area field: this field will be auto filled with the admin choosing the area of the sub-product
7. Sub-Product field: this menu contains the sub-product file contents that you need to choose in which you had a fault.
8. Fault drop down menu: this menu contains the sub-product file contents that you need to choose in which you had a fault.
9. Received by field: this field contains the username of the received by employee, and it will be read only field.
10. Caller name: Is the name of the person who called from the customer side.
11. Operator tel field: this field will contain the operator's telephone number, in case there were need for calling him.
12. Note field: this is the note field in case there were any extra information or request you'd like to add.
13. Area drop down menu: this menu contains the areas that the customer has a sub- product files in.
14. Zone filed: this field will be auto filled with the admin choosing the area of the sub-product.
15. S/N field: is the serial number of the added content.
16. Update button: this button triggers the validation of the entered information in case there were any missing data or incorrect entries and saves the inserted ticket to the database.
17. Back button: this button will return you back to the previous page.