End of Zendesk Widget script
+962 (6) 4643896 Software@jocom.jo
0 Items
JOCOM Software
  • Software
  • Products
    • Ecommerce
    • Fixed Assets
    • Ticketing
    • Customer Feedback
  • Odoo ERP
  • Services
  • Customers
  • Support
  • About Us
    • Careers
    • Contact Us
  • English
    • العربية
Select Page
  • Back office guide

    • Login

    • Reset password

    • Home page

    • Users page

      • Add user form
      • User search form
    • Employees page

      • Add employee form
      • Employee search form
    • Contracted customers page

      • Add contracted customer form
      • Search contracted customers form
    • Not contracted customers page

      • Not contracted customers search form
      • Not contracted customers details form
    • Add ticket form

    • Update ticket

    • Assign ticket page

    • Review ticket page

    • Audit ticket page

    • Close ticket page

    • Add sub product file page

      • Add sub product file form
      • View sub product file page
    • Sub product file edit page

    • Add service records page

    • Waiting approval

    • Add service contract

    • Review and edit service contract

    • Response behavior template page

    • Audit ticket page

  • Back office guide - Declarations

    • Option-Declaration page

      • Option-General options-Employee department
      • Option-General option-Customer category
      • Options-General options-Unresolved ticket reasons
      • Options-General options-Telephone ip
      • Options-Location control-Area
      • Options-Location control-Sub area
      • Options-Location control-Zone
      • Options-Access level-System platform
      • Option-Access level-Role
      • Options-Access level-Add resources
      • Options-Access level-Permissions
      • Options-Product-Product category
      • Options-Product-Sub products
      • Options-Product-Contents
      • Options-Product-Parts
      • Options-Auto assign ticket
      • Options-Import file-Product category
      • Options-Import file-Sub products
      • Options-Import file-Customers
      • Option-Import file-Contents
      • Option-Import file-Parts
  • Back office guide - Settings

    • Settings-Email settings

    • Settings-System settings

    • Settings-Theme color

    • Settings-Company info

    • Settings-Service center

    • Settings-Track status

    • Notifications page

  • Mobile app - Owner

    • Sign up page

    • Start page

    • Login page

    • Home page - Owner

    • Add ticket page

    • Profile page

    • Chat page

    • Settings page

    • Change email page

    • Change password page

    • Change color page

    • Change fonts page

    • Slide navigation bar

  • Mobile app - Service engineer

    • Chat page

    • Open service record signature page

    • Add approval request

    • Approval requests page

    • Not solved service record page

    • Open service record page

    • Accepted ticket page

    • Review ticket page

    • New ticket notification

    • Assigned tickets page

    • Dashboard page

    • Start page

    • Profile page

    • Change fonts page

    • Change color page

    • Change password page

    • Change email page

    • Settings page

    • Sign up page

    • Home page

    • Login page

  • Mobile app - Contracted customer

    • Opened tickets page

    • Change fonts page

    • Change color page

    • Change password page

    • Change email page

    • Settigns page

    • View service history page

    • Service records page

    • Review ticket page

    • Start page

    • Dashboard page

    • Chat page

    • Profile page

    • Add ticket page

    • Home page

    • Sign up page

    • Login page

  1. Docs
  2. Ticketing
  3. Back office guide
  4. Search contracted customers form

Search contracted customers form

Estimated reading time:

This is the search form for the contracted customers, the searching can be by the name, category, if has an account or not, or can get all contracted customers together.


This search form consist of:


  1. Category drop down menu: This drop down menu contains the categories of the contracted customers, choosing a category filters the result to that category only.


  1. Status drop down list: This list filters the searching result and views the customers who either has account or not.


  1. Search for field: This field is where you can enter the contracted customer name to search for.


  1. Go button: This button starts the searching process depending on the search parameters.


  1. Searching result list: This is the list where your search result is displayed at after pressing on go button.


  1. Edit button: This is the button that the admin presses in order to edit the contracted customer information, after pressing this button the customer's information is displayed in the add form so that the admin edits it.


  1. Add account button: This button will only show up for the customers whom has no account yet, after pressing this button the system will display a form for adding an account for the customer(as will be showing in the next screen shot).


  1. Pages numbering: this pages numbers is used to switch between the pages of the contracted customer list, six customers will be viewed per page.







This is the form displayed to you after pressing on the add account button.


This form consists of:

1-Select platforms drop down menu: here the admin chooses which platforms are allowed for this user to use.


2-Password field: here you manually enter the password of the account you are adding.


3-Generate button: by clicking on this button the system will auto generate a new password for you instead of ytou writing it manually.


4-Add button: this button is the trigger for adding the user account to our database, after pressing this button the system will check if there is any missing required fields that you need to enter or choose.


5-cancel button: this button dismisses the adding request and returns you back to your page.

Last update: 02/08/2021
Views: 382
How do you feel about this article ?
0 0 0
In this page:
    © 2024 JOCOM , All rights reserved
    Open chat