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Back office guide
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Login
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Reset password
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Home page
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Users page
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Employees page
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Contracted customers page
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Not contracted customers page
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Add ticket form
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Update ticket
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Assign ticket page
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Review ticket page
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Audit ticket page
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Close ticket page
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Add sub product file page
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Sub product file edit page
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Add service records page
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Waiting approval
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Add service contract
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Review and edit service contract
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Response behavior template page
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Audit ticket page
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Back office guide - Declarations
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Option-Declaration page
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Option-General options-Employee department
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Option-General option-Customer category
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Options-General options-Unresolved ticket reasons
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Options-General options-Telephone ip
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Options-Location control-Area
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Options-Location control-Sub area
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Options-Location control-Zone
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Options-Access level-System platform
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Option-Access level-Role
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Options-Access level-Add resources
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Options-Access level-Permissions
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Options-Product-Product category
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Options-Product-Sub products
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Options-Product-Contents
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Options-Product-Parts
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Options-Auto assign ticket
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Options-Import file-Product category
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Options-Import file-Sub products
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Options-Import file-Customers
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Option-Import file-Contents
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Option-Import file-Parts
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Mobile app - Service engineer
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Chat page
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Open service record signature page
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Add approval request
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Approval requests page
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Not solved service record page
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Open service record page
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Accepted ticket page
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Review ticket page
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New ticket notification
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Assigned tickets page
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Dashboard page
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Start page
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Profile page
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Change fonts page
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Change color page
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Change password page
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Change email page
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Settings page
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Sign up page
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Home page
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Login page
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Option-General option-Customer category
Estimated reading time:
The customer categories are what type of customers we are going to be providing services for, it could be a bank, a company, or an association etc...
This form will contain the following:
1-Data list: this list will contain all the customer categories that were added before.
2-Edit button: after pressing this button a pop-up form will be displayed for the admin asking him to enter the new name, noting that the name of the customer category should not be duplicated.
3-Delete button: the admin presses this button to delete the customer category for our system, a confirmation message is going to be displayed for the admin asking him to confirm or cancel his request, noting that the category cannot be deleted in case it was already in use by other related functions.
4-Add button: this button is used to enter a new customer category, after pressing it a new pop-up form will be displayed for the user to enter the name of the name customer category, noting that the name of the customer category should not be duplicated.
