Open service record page

After assigning the ticket to the service engineer, this service engineer can either accept the ticket or reject it. If the service engineer accepts the ticket, he'll start serving the customer, and he'll have to open a service record to submit his result of his assigned ticket.

The result after serving the ticket could be either solved or not solved, if the ticket was not solved the service engineer will have to add a reason for that.

This page will contain the following:

1. Ticket number field: this field will be auto filled and cannot be edited, it will contain the ticket number chosen.

2. Record number field: the record number is an auto incremental number that's auto filled from the database directly, it defines the number of service records made before, and it will not be editable.

3. Record date: the record date is auto filled and it's usually taking from the current date, the admin can edit it depending on the date the service record was made on.

4. Actual fault field: this filed contains the content which needs to be repaired or replaced.

5. Solution field: the solution will have two options, one of them is repair, and the other one is replace, these solutions are the actions which the service engineer made to fix the ticket.

6. Repair note field: this field will contain the repair note for the content.

7. Contents drop down menu: a menu of the contents that can be used to fix the ticket, and the user can add more by pressing on add button in the list.

8.Old S/N drop down menu: this menu will contain the available serial numbers of the content.

9.Old version field: this field will contain the old version of the content selected.

10.New S/N: this menu will contain the available serial numbers of the content to select the new S/N.

11- New version field: this field will contain the version of the new content selected.

12- Save button: this button is to save the information filled for the service record.

After pressing on save service record, the service engineer will enter the result for that service record from this dialog.

This dialog will contain the followings:

1-Not solved option: this option is presses in case the service engineer couldn't solve the ticket for some reason.

2-Solved option: this option is presses after solving the ticket successfuly.