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Back office guide
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Login
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Reset password
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Home page
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Users page
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Employees page
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Contracted customers page
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Not contracted customers page
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Add ticket form
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Update ticket
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Assign ticket page
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Review ticket page
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Audit ticket page
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Close ticket page
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Add sub product file page
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Sub product file edit page
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Add service records page
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Waiting approval
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Add service contract
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Review and edit service contract
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Response behavior template page
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Audit ticket page
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Back office guide - Declarations
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Option-Declaration page
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Option-General options-Employee department
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Option-General option-Customer category
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Options-General options-Unresolved ticket reasons
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Options-General options-Telephone ip
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Options-Location control-Area
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Options-Location control-Sub area
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Options-Location control-Zone
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Options-Access level-System platform
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Option-Access level-Role
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Options-Access level-Add resources
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Options-Access level-Permissions
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Options-Product-Product category
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Options-Product-Sub products
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Options-Product-Contents
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Options-Product-Parts
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Options-Auto assign ticket
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Options-Import file-Product category
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Options-Import file-Sub products
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Options-Import file-Customers
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Option-Import file-Contents
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Option-Import file-Parts
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Mobile app - Service engineer
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Chat page
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Open service record signature page
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Add approval request
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Approval requests page
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Not solved service record page
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Open service record page
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Accepted ticket page
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Review ticket page
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New ticket notification
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Assigned tickets page
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Dashboard page
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Start page
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Profile page
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Change fonts page
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Change color page
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Change password page
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Change email page
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Settings page
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Sign up page
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Home page
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Login page
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Employee search form
Estimated reading time:
In this form the admin can search for an employee by department name, employee name, get all employees, or if has an account or not.
This form consists of:
- Department drop down menu: The admin can filter the search result by choosing the department name from the drop down menu.
- Has account check box: The admin can check this option in case he wanted to show the employees with or without account.
- Search for field: The admin in this field can insert the name of the employee to search for.
- Go button: The admin presses on this button after he chooses the search filters, the result of the search will be previewed on the list below (number 6).
- Employees list: This list views the searched for employees, and it shows the various information about the employees.
- Edit button: This button allows the admin to edit the employee's information, after pressing the button the system will fill the selected employee's information in the edit form and the admin can start editing as soon as the information are filled on the editing form.
- Add account button: this button will only be visible if in case the employee had no account yet, then this button will be displayed next to that employee, the admin can press on this button to create an account for that employee, after pressing this button, a pop up form will be displayed for the admin that will contain the followings:u00a0
- Select role drop down list: this drop down list will contain the roles of the employees, the admin will choose a role from the drop down list to the new employee.
- Select platform drop down list: this drop down list will contain the platforms of the system, the admin will choose the platform that the new account is allowed to access.
- Ok button: this button is to confirm the account adding phase.
- Cancel button: this button is to stop and close this pop up and dismiss the phase of adding new account.
- Pages numbering: this pages numbers is used to switch between the pages of the employees list, six employees will be viewed per page.
Last update: 02/08/2021
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