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Back office guide
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Login
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Reset password
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Home page
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Users page
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Employees page
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Contracted customers page
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Not contracted customers page
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Add ticket form
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Update ticket
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Assign ticket page
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Review ticket page
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Audit ticket page
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Close ticket page
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Add sub product file page
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Sub product file edit page
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Add service records page
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Waiting approval
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Add service contract
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Review and edit service contract
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Response behavior template page
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Audit ticket page
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Back office guide - Declarations
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Option-Declaration page
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Option-General options-Employee department
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Option-General option-Customer category
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Options-General options-Unresolved ticket reasons
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Options-General options-Telephone ip
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Options-Location control-Area
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Options-Location control-Sub area
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Options-Location control-Zone
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Options-Access level-System platform
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Option-Access level-Role
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Options-Access level-Add resources
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Options-Access level-Permissions
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Options-Product-Product category
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Options-Product-Sub products
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Options-Product-Contents
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Options-Product-Parts
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Options-Auto assign ticket
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Options-Import file-Product category
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Options-Import file-Sub products
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Options-Import file-Customers
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Option-Import file-Contents
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Option-Import file-Parts
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Mobile app - Service engineer
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Chat page
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Open service record signature page
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Add approval request
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Approval requests page
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Not solved service record page
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Open service record page
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Accepted ticket page
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Review ticket page
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New ticket notification
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Assigned tickets page
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Dashboard page
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Start page
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Profile page
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Change fonts page
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Change color page
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Change password page
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Change email page
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Settings page
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Sign up page
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Home page
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Login page
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Settings-Service center
Estimated reading time:
This page will contain the service centers of our company, the service center are used in our ticket track record, it will show the customers in which service center their products are.
This page will contain the followings:
- Service centers list: this list will contain all entered service centers, and other options that can be used on them.
- Edit button: this button will open a pop-up to edit the service center information, the pop-up will contain the followings:
- Center name field: this field will contain the service center name, the admin can update it from this field.
- Address field: this field will contain the address of the service center and it can be updated from this field.
- Close button: this button closes the pop-up without making any changes on the service center.
- Update button: this button updates the service center with the entered new data.
- Delete button: this button deletes the service center from the database and the list, after clicking the button a pop-up will appear with confirmation on the action, if the action was confirmed the system will check if this service center has been used in track records.
- Add button: this button is used to add a new service center to the database and the list, after pressing this button a pop-up will appear asking the admin to enter the name and the address of the new service center, and the pop-up will contain the followings:
- Name field: this field will contain the new service center name.
- Address field: this field will contain the address location of the new service center.
- Close button: this button closes the pop-up without adding a service center.Add button: this button adds the new service center to the database and the list, there will be a validation first on the data entered to confirm everything required is filled.
- Close button: this button closes the pop-up without adding a service center.
- Add button: this button adds the new service center to the database and the list, there will be a validation first on the data entered to confirm everything required is filled.
- Add button: this button adds the new service center to the database and the list, there will be a validation first on the data entered to confirm everything required is filled.
Last update: 02/08/2021
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