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Back office guide
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Login
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Reset password
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Home page
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Users page
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Employees page
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Contracted customers page
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Not contracted customers page
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Add ticket form
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Update ticket
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Assign ticket page
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Review ticket page
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Audit ticket page
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Close ticket page
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Add sub product file page
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Sub product file edit page
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Add service records page
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Waiting approval
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Add service contract
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Review and edit service contract
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Response behavior template page
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Audit ticket page
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Back office guide - Declarations
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Option-Declaration page
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Option-General options-Employee department
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Option-General option-Customer category
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Options-General options-Unresolved ticket reasons
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Options-General options-Telephone ip
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Options-Location control-Area
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Options-Location control-Sub area
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Options-Location control-Zone
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Options-Access level-System platform
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Option-Access level-Role
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Options-Access level-Add resources
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Options-Access level-Permissions
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Options-Product-Product category
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Options-Product-Sub products
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Options-Product-Contents
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Options-Product-Parts
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Options-Auto assign ticket
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Options-Import file-Product category
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Options-Import file-Sub products
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Options-Import file-Customers
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Option-Import file-Contents
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Option-Import file-Parts
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Mobile app - Service engineer
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Chat page
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Open service record signature page
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Add approval request
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Approval requests page
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Not solved service record page
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Open service record page
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Accepted ticket page
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Review ticket page
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New ticket notification
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Assigned tickets page
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Dashboard page
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Start page
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Profile page
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Change fonts page
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Change color page
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Change password page
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Change email page
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Settings page
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Sign up page
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Home page
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Login page
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Options-Access level-Permissions
Estimated reading time:
This is the page where the admin sets the resources permissions for each role, the permissions decide what type of user can get access to which pages from the website.
This page will contain the following:
1-Roles drop down menu: this menu will contain all the roles added to the system, and by choosing a role the resources displayed under will be changed depending on the role.
2-Resources list: After choosing a role from the drop down menu, this list will be updated to the selected role, and there will be showing the selected role resources.
3-Delete button: this button deletes the resource from the selected role permissions.
4-Add button: this button is used to enter a new resource for the selected role.
5-Add button: this button is used to confirm the changes on the role's resources permissions.