Back office guide
Back office guide - Declarations
- Option-Declaration page
Back office guide - Settings
Mobile app - Owner
Mobile app - Service engineer
Mobile app - Contracted customer

Assigned tickets page

Estimated reading time:

This page will contain the assigned tickets for the selected service engineer.

This page will be viewed after pressing on view assigned tickets from the dashboard page.

This page will contain the followings:

1-Back icon button: this button will return you to the home page of the application.

2-Tickets list: this list will contain the assigned tickets list, and the options for it, to either accept it, view it's information or reject it.

Last update: 02/15/2021

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In this page:

Back office guide

Login

Reset password

Home page

Users page

Add user form

User search form

Employees page

Add employee form

Employee search form

Contracted customers page

Add contracted customer form

Search contracted customers form

Not contracted customers page

Not contracted customers search form

Not contracted customers details form

Add ticket form

Update ticket

Assign ticket page

Review ticket page

Audit ticket page

Close ticket page

Add sub product file page

Add sub product file form

View sub product file page

Sub product file edit page

Add service records page

Waiting approval

Add service contract

Review and edit service contract

Response behavior template page

Audit ticket page

Back office guide - Declarations

Option-Declaration page

Option-General options-Employee department

Option-General option-Customer category

Options-General options-Unresolved ticket reasons

Options-General options-Telephone ip

Options-Location control-Area

Options-Location control-Sub area

Options-Location control-Zone

Options-Access level-System platform

Option-Access level-Role

Options-Access level-Add resources

Options-Access level-Permissions

Options-Product-Product category

Options-Product-Sub products

Options-Product-Contents

Options-Product-Parts

Options-Auto assign ticket

Options-Import file-Product category

Options-Import file-Sub products

Options-Import file-Customers

Option-Import file-Contents

Option-Import file-Parts

Back office guide - Settings

Settings-Email settings

Settings-System settings

Settings-Theme color

Settings-Company info

Settings-Service center

Settings-Track status

Notifications page

Mobile app - Owner

Sign up page

Start page

Login page

Home page - Owner

Add ticket page

Profile page

Chat page

Settings page

Change email page

Change password page

Change color page

Change fonts page

Slide navigation bar

Mobile app - Service engineer

Chat page

Open service record signature page