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Back office guide
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Login
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Reset password
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Home page
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Users page
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Employees page
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Contracted customers page
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Not contracted customers page
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Add ticket form
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Update ticket
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Assign ticket page
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Review ticket page
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Audit ticket page
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Close ticket page
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Add sub product file page
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Sub product file edit page
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Add service records page
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Waiting approval
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Add service contract
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Review and edit service contract
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Response behavior template page
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Audit ticket page
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Back office guide - Declarations
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Option-Declaration page
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Option-General options-Employee department
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Option-General option-Customer category
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Options-General options-Unresolved ticket reasons
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Options-General options-Telephone ip
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Options-Location control-Area
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Options-Location control-Sub area
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Options-Location control-Zone
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Options-Access level-System platform
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Option-Access level-Role
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Options-Access level-Add resources
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Options-Access level-Permissions
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Options-Product-Product category
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Options-Product-Sub products
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Options-Product-Contents
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Options-Product-Parts
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Options-Auto assign ticket
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Options-Import file-Product category
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Options-Import file-Sub products
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Options-Import file-Customers
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Option-Import file-Contents
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Option-Import file-Parts
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Mobile app - Service engineer
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Chat page
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Open service record signature page
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Add approval request
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Approval requests page
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Not solved service record page
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Open service record page
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Accepted ticket page
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Review ticket page
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New ticket notification
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Assigned tickets page
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Dashboard page
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Start page
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Profile page
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Change fonts page
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Change color page
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Change password page
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Change email page
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Settings page
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Sign up page
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Home page
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Login page
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Add user form
Estimated reading time:
In this form the admin can add a new user to the system, each user added to the system will be able to login to the ticketing system.
The form consists of:
1-Roles drop down menu: this menu contain all the predefined roles for the users of the ticketing system, picking a role is required to add a new user.
2-(Employees or customers) drop down menu: after picking the user role, the system will get all the employees or customers with the same role from the database and will display them in the drop down menu.
3-Username field: the username is auto generated for the contracted customers and the employees, the generated username will be unique for each user.
4-Email field: the email is auto filled from the employees or the customers tables in the database, the email will be displayed on the field and it won't be editable.
5-Mobile number field: the mobile number is auto filled from the employees or the customers tables in the database, the mobile number will be displayed on the field and it won't be editable the same as the email.
6-Platforms drop down menu: this menu contain three check boxes with the system available platforms which are (Android, IOS, and Web), this options are to define the user permission over the system and which platform the user can access.
7-Upload image button: this button allows the user to choose a user profile picture that will be stored in our database, the picture is optional for each user.
8-Clear all button: this button clears all the entered previous data to start over again.
9-Add account(user) button: this is the button which adds the user to the database, but in order to add the users, the admin must've entered all the user required data first, in case there were any missing data the system will display an error message.