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Back office guide
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Login
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Reset password
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Home page
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Users page
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Employees page
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Contracted customers page
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Not contracted customers page
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Add ticket form
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Update ticket
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Assign ticket page
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Review ticket page
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Audit ticket page
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Close ticket page
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Add sub product file page
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Sub product file edit page
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Add service records page
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Waiting approval
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Add service contract
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Review and edit service contract
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Response behavior template page
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Audit ticket page
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Back office guide - Declarations
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Option-Declaration page
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Option-General options-Employee department
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Option-General option-Customer category
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Options-General options-Unresolved ticket reasons
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Options-General options-Telephone ip
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Options-Location control-Area
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Options-Location control-Sub area
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Options-Location control-Zone
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Options-Access level-System platform
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Option-Access level-Role
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Options-Access level-Add resources
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Options-Access level-Permissions
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Options-Product-Product category
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Options-Product-Sub products
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Options-Product-Contents
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Options-Product-Parts
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Options-Auto assign ticket
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Options-Import file-Product category
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Options-Import file-Sub products
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Options-Import file-Customers
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Option-Import file-Contents
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Option-Import file-Parts
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Mobile app - Service engineer
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Chat page
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Open service record signature page
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Add approval request
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Approval requests page
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Not solved service record page
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Open service record page
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Accepted ticket page
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Review ticket page
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New ticket notification
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Assigned tickets page
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Dashboard page
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Start page
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Profile page
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Change fonts page
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Change color page
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Change password page
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Change email page
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Settings page
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Sign up page
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Home page
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Login page
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Home page
Estimated reading time:
This is the home page which the all users will be directed to after the logs in successfully.
The home page consist of two main sections which are:
1. Slide navigation bar button: this side bar will contain some links to other pages of the mobile application and it's features.
2. Dashboard icon button: this button will redirect the user to a list that will contain the categories of the his tickets
3. Add ticket button: this button will open the add ticket form to the user, the form will contain the ticket information that are required for adding a new ticket.
4. Chat button: pressing on this button will open the chat form to the user, the form will contain the chat information and more options as well.
5. Notification button: clicking on this button will open the page that will contain all the received notifications of the related tickets.
6. Settings button: after clicking this button you'll be redirected to the settings page that will contain some application customization that would be helpful to the user expiriance, and the employee will also be able to change his email or password from this page.
7. Profile button: this button will open the profile page that will contain all of your account personal information.
8. Service history button: this button will open the service history page for the logged in contracted customer.