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Back office guide
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Login
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Reset password
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Home page
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Users page
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Employees page
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Contracted customers page
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Not contracted customers page
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Add ticket form
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Update ticket
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Assign ticket page
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Review ticket page
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Audit ticket page
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Close ticket page
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Add sub product file page
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Sub product file edit page
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Add service records page
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Waiting approval
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Add service contract
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Review and edit service contract
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Response behavior template page
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Audit ticket page
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Back office guide - Declarations
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Option-Declaration page
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Option-General options-Employee department
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Option-General option-Customer category
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Options-General options-Unresolved ticket reasons
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Options-General options-Telephone ip
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Options-Location control-Area
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Options-Location control-Sub area
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Options-Location control-Zone
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Options-Access level-System platform
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Option-Access level-Role
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Options-Access level-Add resources
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Options-Access level-Permissions
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Options-Product-Product category
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Options-Product-Sub products
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Options-Product-Contents
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Options-Product-Parts
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Options-Auto assign ticket
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Options-Import file-Product category
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Options-Import file-Sub products
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Options-Import file-Customers
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Option-Import file-Contents
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Option-Import file-Parts
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Mobile app - Service engineer
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Chat page
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Open service record signature page
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Add approval request
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Approval requests page
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Not solved service record page
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Open service record page
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Accepted ticket page
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Review ticket page
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New ticket notification
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Assigned tickets page
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Options-Product-Sub products
Estimated reading time:
This page is where the admin enters the sub products, entering a new sub product requires you to know its category and the type of it if it were hardware or software.
This page will contain the following:
- Product category drop down list: this list will contain the product categories entered to the system, and selecting from them will apply a filtration over the list data.
- Sub products list: this list will contain the sub products, the product categories, and the status of each sub-product.
- Edit button: this button is used to edit on the sub product name, category, or even the type of it.
- Delete button: this button deletes the sub product file from the database, but first you'll have to make sure that this sub product is not in use by any sub product file.
- Pages numbering: this pages numbers is used to switch between the pages of the sub products list.
- Add button: this button allows the admin to enter a new sub-product file, pressing this button will open a pop up form that will contain the followings:
- Product category drop down list:u00a0 this list will contain all of the product categories created before, this list will be used as filtration on the types list.
- Product category type list: this list will contain the type for the selected product category.
- Sub product field: this field will contain the name of the new added sub product.
- Type drop down list: this list will define the type of the sub product registered, if it was a hardware or a software.
- Upload image button: this button is used to upload an image of the new added sub product.
- Upload PDF button: this button will allow the user to upload a PDF data sheet for the new added sub product.
- Search field: this field is used to search between the parts of the imported file.
- Template type drop down list: this list will contain the template types.
- Browse button: this button will open up the file picker to choose the file to be imported.
- Download template: this button is used to download an example template so that the user knows what attributes are required in the imported file.
- Parts list: this list will contain the parts imported file information.
- Price field: after importing the parts file, the price in the file will be filled here in this field, and the user can edit it from here.
- Close button: this button closes the pop up and discards the all changes.
- Add button: this button is used to confirm the stage of adding the sub product and its imported parts, after pressing the button there will be a validation on the entered information to make sure everything is filled and ready to be added.
Last update: 02/07/2021
Views: 310
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