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Back office guide
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Login
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Reset password
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Home page
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Users page
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Employees page
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Contracted customers page
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Not contracted customers page
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Add ticket form
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Update ticket
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Assign ticket page
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Review ticket page
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Audit ticket page
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Close ticket page
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Add sub product file page
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Sub product file edit page
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Add service records page
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Waiting approval
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Add service contract
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Review and edit service contract
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Response behavior template page
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Audit ticket page
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Back office guide - Declarations
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Option-Declaration page
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Option-General options-Employee department
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Option-General option-Customer category
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Options-General options-Unresolved ticket reasons
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Options-General options-Telephone ip
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Options-Location control-Area
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Options-Location control-Sub area
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Options-Location control-Zone
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Options-Access level-System platform
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Option-Access level-Role
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Options-Access level-Add resources
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Options-Access level-Permissions
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Options-Product-Product category
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Options-Product-Sub products
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Options-Product-Contents
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Options-Product-Parts
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Options-Auto assign ticket
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Options-Import file-Product category
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Options-Import file-Sub products
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Options-Import file-Customers
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Option-Import file-Contents
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Option-Import file-Parts
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Mobile app - Service engineer
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Chat page
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Open service record signature page
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Add approval request
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Approval requests page
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Not solved service record page
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Open service record page
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Accepted ticket page
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Review ticket page
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New ticket notification
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Assigned tickets page
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Dashboard page
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Start page
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Profile page
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Change fonts page
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Change color page
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Change password page
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Change email page
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Settings page
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Sign up page
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Home page
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Login page
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Option-Access level-Role
Estimated reading time:
The role page is where the admin can view, edit, delete, and add on the system roles, the system roles defines what features and pages of the system are accessible for whom system useru2019s role.
This page will contain the followings:
- Roles list view: this list view will contain the names of all the added role for the system.
- Edit button: this button is to edit on the selected role, after pressing this button a pop up form will be displayed for the admin to edit on the role name.
- Delete button: this button is to delete the role from the system database, if the role was in use by the employees, then this role cannot be deleted.
- Pages numbering: this pages numbers is used to switch between the pages of the roles list.
- Add button: this button is to add a new system role, after pressing this button a pop up form will be displayed for the admin to enter the new role name.
Last update: 02/07/2021
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