Know where you stand in customer experience management
Customer Satisfaction Meter for More Insightful
Customer satisfaction can make or break your business. How will you know what your customers think of your business, and what to enhance?
JOCOM’s omni-channel customer feedback system enables you to collect feedback from all your channels to ensure your customers are happy, resulting in a positive ‘word of mouth’ and a better brand image.
The smart customer feedback system is easy to integrate with any business backend system to ensure you have the customer satisfaction data you need across all touchpoints.
Customer satisfaction is key to success
Of companies measure customer engagement, but choose not to analyze data to improve their customer experiences.
Of customers view brands positively if such brands proactively invite and accept customer feedback
Of customer churn can be prevented if the issues are resolved with customers at a fast pace.
Empower your business with valuable customer satisfaction data
Easy for the customer, invaluable for your business
Jocom’s customer feedback solution measures customers’ emotions and views on your business – Across all touchpoints throughout their journey.
The system enables you to get feedback at various levels in your business to ensure you’re fully aware of the situation – For your branch, employee, or your service.
Each feedback is linked to the customer’s transaction and other related information, such as service details, employee name(s), or waiting time – To help identify the cause of dissatisfaction and follow-up with your customers instantly.
Smart customer feedback channels
Touchscreen feedback panels
Self Service Kiosk
Measure your customer satisfaction
Contact us now to learn more about our customer feedback solution
The system supports different types of questions, which fully measure customer satisfaction the
Get customer feedback through the mobile app to keep your customers safe during the pandemic and beyond
With COVID-19 crisis, businesses need to take more protective measures to protect their customers and staff. Empower your customers to submit their feedback via mobile app. Get insights about your business while protecting your customers from potential health risks.
Advanced reporting makes it easy to make insightful business decisions
After extracting customer feedback, the system analyzes the data and generates dynamic reports to help businesses make strategic decisions and create an improved customer experience. That’s how you empower your business to become a customer journey hero.
The system manages customer feedback centrally for all branches. It offers you all the insights you need to increase customer satisfaction.
Key Benefits of JOCOM Customer Feedback System
Instant corrective action, to turn negative feedback to a positive one
Increase customer loyalty
Improve business performance
Better customer experience
Take the leap to smart branches with Omni-Channel Customer Feedback System
If you are looking to measure, analyze and gain dynamic reports at various levels for any time in your customer journey to get the complete story, Jocom is the right partner.