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Customer Feedback

Know where you stand in customer experience management

Customer Satisfaction Meter for More Insightful

Customer satisfaction can make or break your business. How will you know what your customers think of your business, and what to enhance?   

JOCOM’s omni-channel customer feedback system enables you to collect feedback from all your channels to ensure your customers are happy, resulting in a positive ‘word of mouth’ and a better brand image. 

The smart customer feedback system is easy to integrate with any business backend system to ensure you have the customer satisfaction data you need across all touchpoints.

Customer satisfaction is key to success


Of companies measure customer engagement, but choose not to analyze data to improve their customer experiences.


Of customers view brands positively if such brands proactively invite and accept customer feedback


Of customer churn can be prevented if the issues are resolved with customers at a fast pace.

Empower your business with valuable customer satisfaction data

Easy for the customer, invaluable for your business


Jocom’s customer feedback solution measures customers’ emotions and views on your business – Across all touchpoints throughout their journey. 

The system enables you to get feedback at various levels in your business to ensure you’re fully aware of the situation – For your branch, employee, or your service.

Each feedback is linked to the customer’s transaction and other related information, such as  service details, employee name(s), or waiting time – To help identify the cause of dissatisfaction and follow-up with your customers instantly.

Smart customer feedback channels

  Touchscreen feedback panels

Self Service Kiosk

Mobile App

SMS Message


Measure your customer satisfaction

Contact us now to learn more about our  customer feedback solution

The system supports different types of questions, which fully measure customer satisfaction the

following include:




Multiple Choice

Get customer feedback through the mobile app to keep your customers safe during the pandemic and beyond

With COVID-19 crisis, businesses need to take more protective measures to protect their customers and staff. Empower your customers to submit their feedback via mobile app. Get insights about your business while protecting your customers from potential health risks.


Advanced reporting makes it easy to make insightful business decisions


After extracting customer feedback, the system analyzes the data and generates dynamic reports to help businesses make strategic decisions and create an improved customer experience. That’s how you empower your business to become a customer journey hero.


The system manages customer feedback centrally for all branches. It offers you all the insights you need to increase customer satisfaction.

Key Benefits of  JOCOM Customer Feedback System

Instant corrective action, to turn negative feedback to a positive one

Increase customer loyalty

Improve business performance

Central management

Insightful decisions

Better customer experience

Take the leap to smart branches with Omni-Channel Customer Feedback System

If you are looking to measure, analyze and gain dynamic reports at various levels for any time in your customer journey to get the complete story, Jocom is the right partner.

Get your free consultation call today


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